Jones Apparel Group is currently looking for a Customer Service Supervisor. This position is responsible for managing the entire Order Entry/Compliance Monitoring/Chargeback/Returns function for an entire division(s) to ensure that work is completed in a timely manner and orders are not jeopardized. The Customer Service Supervisor will provide direction on work load and prioritizing for up to seven Senior Customer Service Reps and Customer Service Reps. The Customer Service Supervisor is responsible for maintaining productive business relationships with the sales executives for their respective divisions. The essential duties and responsibilities include, but are not limited to, the following: Distribute workload among Customer Service Representatives (CSRs), ensuring each team member has enough work Resolve informal employee infractions through review of company policies and refers greater issues to management when necessary Manage employee scheduling for vacations, overtime, etc. for respective divisions Train new hires on the AS400 system with the use of procedure manuals and hands on presentation Update/train team members on all new procedures, policies, and compliance rules affecting the team Monitor and resolve any problems prior to, during, and after shipping for the teams respective divisions (often required to interface with division presidents in addressing problems) Intervene and resolve problems between vendors, sales force, and staff. Routinely handle "Supervisor on Duty" function, coordinating department wide work load with other Supervisors Engage in suggestions for programming changes and modifications for the more efficient processing of the work load Write and administer yearly performance appraisals for respective team members
Requirements:
The qualifications required for this position include, but are not limited to, the following: Excellent leadership skills Strong multi-tasking skills Efficient time management ability Strong organizational skills Detail oriented Bachelors degree required Minimum five years related work experience Some retail experience preferred Extensive knowledge of the AS400 system is required PC literacy required. Excellent written and verbal skills required Travel to Rhode Island required
An EEO/Affirmative Action Employer.
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