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For your reference, we have included the original job posting below.
Senior Consulting Engineer - Contact Center
Job Number:
77097422
Company Name:
CDW
Job Location:
Minneapolis, MN US
Job Category:
Merchandising, Purchasing & Retail
Senior Consulting Engineer - Contact Center
Description Primary Responsibilities: * Perform client consultation: Plan, design, implement, and support IP-based call center solutions using high-end PBX and/or Call Center systems engineering * Develop and implement the technical architecture and physical design of the network using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Customer Voice Portal (CVP) * Use a variety of technologies such as Cisco IP IVR, Cisco CUIC, Cisco EIM/WIM, Nuance, Cisco IOS and VXML * Analyze the existing voice and data networks using call flow analysis; recommend solutions * Set up, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, and Cisco Intelligent Contact Manager * Participate in various IT projects intended to continually improve/upgrade converged network solution * Follow life-cycle oriented processes and procedures * Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems * Assist in the management of projects using CDW''s project management methodology * Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements * Serve as technical point of contact on customer engagements * Create and execute test plans to meet project requirements for assigned components * Identify and communicate potential opportunities for cross-selling to the sales team * Manage time and expense to meet or exceed expectations defined in the Statement of Work * Provide high quality content deliverables using the appropriate document templates * Ensure solution is implemented as designed to the customer''s satisfaction and approval * Work with Professional Services Managers, ATAE''s, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met * Conducts/leads design workshops for complex designs to meet customer, business and technical objectives * Proactively develops plans and activities to avoid problems * Educates the customer on solution as appropriate throughout the life of the project or service life Position is based in Brooklyn Park, Minnesota and involves 50% national travel.
Qualifications Minimum requirements: * Requires Master''s degree in Computer Science or related technical field, plus at least three years of experience in network voice engineering. * Alternatively, will accept a Bachelor''s degree in Computer Science or related technical field, plus at least five years of progressive, post-baccalaureate experience in network voice engineering. To apply, send your resume to Ms. Karen Magiera, CDW, 200 N. Milwaukee Ave., Vernon Hills, IL 60061. Affirmative Action/Equal Opportunity Employer
