Garnishment Agent Summary:The Garnishments Agent is responsible for on-going garnishment processes, including set up and maintenance of garnishment vendors, processing and reconciling garnishment deductions and payments to vendors, processing garnishment adjustments, and responding to court inquiries. The Garnishments Agent ensures that garnishment transactions are processed in a timely, accurate, and efficient manner in compliance with the various regulatory Garnishments Agent will follow established work processes and procedures, and provide a high level of customer services to HR Managers, HR Shared Services, Payroll team, employees, and others involved in garnishment processes. ential Functions and Responsibilities: Primary Tasks/Responsibilities .Ensure timely and accurate accomplishment of ongoing garnishment processes, including:oSet up, maintenance, and changes to garnishment vendors, oSet up, maintenance, and changes to employee garnishments, including changes due to employee terminations, leaves, and return from leaveoProcess release from garnishment deductions upon completion of obligationoReview audit and exception reports, identify issues and take appropriate corrective actionsoProcess returned checksoProcess retroactive garnishment deductionsoProcess stop payments of garnishments payments to vendorsoRespond to court inquiriesoReconcile garnishment deductions and Accounts Payable fileoProcess special payments to vendorsoTransmit Accounts payable fileoReview and distribute Disposable Earnings low established policies and procedures to ensure that Lowe s garnishment activities comply with all applicable regulatory and statutory requirements, including federal, state, and local requirements, and that internal processes are conducted efficiently, with minimum errorsProvide proactive customer assistance and coaching to HR Managers, Payroll Administrators, HR Shared Services and others involved in garnishments itional Duties and Responsibilities:Additional Skills .Proficient in relevant computer applications including but not limited to PeopleSoft, Kronos, InQuira and h degree of accuracy and attention to detail .Ability to work independently and as part of a wledge of customer service principles and lity to communicate well both verbally and an in ti-task olve issues above and beyond regular functions listed ify the HR Shared Services Team when issues are er duties may be assigned to meet business vide assistance to other teams as neededPRINCIPAL CHALLENGES: Garnishment orders issued against employees are typically time sensitive legal documents and therefore require prompt and sometimes immediate attention. The Garnishment Agent must be efficient at processing orders and identifying missing information from the garnishment order. Missing information may require conversations with the court or creditor for additional information. Examples include partial social security number, date of birth, home address or other identifying information. FUNCTIONAL GUIDANCE: Conversations with employees by a Garnishment Agent concerning garnishments can sometimes become contentious and when they escalate to the point of being unmanageable supervisor intervention is sometimes required. The Location HR Manager is typically contacted to help resolve the issue and provide a detail explanation to the versations with the creditor s attorneys by a Garnishment Agent concerning a garnishment order can also become contentious and may at times require interpretation. Whenever these discussions escalate to the point of threats of further legal action against the Company supervisor involvement is required. If the issue remains unresolved after further review and research the Legal Department is typically contacted for assistance. AUTHORITY AND RESPONSIBILITY: The Garnishment Agent has discretion involving the timing and method of refunding garnishment amounts that have been deducted in error, or orders that were released after the processing cut-off, but not yet paid to the e discretion is also given to the Garnishment Agent when negotiating a settlement with a creditor s attorney involving an order that has been mishandled. This typically involves garnishment orders that are served at a store location and are not forwarded to the Corporate Office for processing. Any amounts paid by the Company for a Default Judgment, or amounts paid in lieu of a Default Judgment require review with a supervisor at which time a determination is made regarding further involvement by our Legal Department. Communications by the Garnishment Agent with an employee regarding a specific garnishment order are limited to the factual information provided on the garnishment order, including but not limited to, the Plaintiff and Court that issued the order, the amount owed, method of calculation, and duration of the deductions as described in the order. More specific questions received by the Garnishment Agent from an employee concerning a garnishment debt being collected from the employee are without exception referred to the creditor or their attorney. Under no circumstances does the Garnishment Agent provide any legal advice to the employee concerning a garnishment uests to Accounts payable for new garnishment vendors require a second Garnishment Agent Off-Cycle garnishment refunds to employees must be approved by the Garnishment Supervisor or his designee. All manually issued vendor payments must be approved by a employer garnishment fees which accompany a garnishment order are processed through the Garnishment Supervisor for deposit to the appropriate general ledger garnishment refunds received by check from an outside source are processed through the Garnishment Supervisor for deposit to the appropriate general ledger account. Qualifications:Required Qualifications:.0-2 years of accounting, payroll or garnishment least one year experience working in a fast paced, high volume and deadline oriented least one year experience working with Word and Outlook. .High school diplomaPreferred Qualifications:.FPC or CPP Certification.2 or 4 year degree in a business related field .Previous experience in a position requiring high degree of accuracy, attention to detail and follow through .Previous experience in a position requiring strong verbal and written communication vious experience working independently and as part of a vious experience working with highly confidential vious experience contributing to more efficient means of operating
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